Special Needs Services
Wheelchair Services
Assistance: Trained staff assist in boarding and deplaning, ensuring a smooth transition for passengers who need mobility support.
Booking: To ensure availability, it’s recommended that you request wheelchair services in advance through your airline or the airport.
Airporteo’s Service: You can order wheelchair assistance from us in selected airports
Golf Cart Services
Accessibility: These carts are especially helpful for elderly passengers, those with limited mobility, or anyone who requires quick transfer between gates.
Airporteo’s Service: You can order golf cart transfers inside the airports from us in selected airports
Hearing and Visual Impairments
Auditory Assistance: Hearing loops are installed in key areas to transmit audio directly to hearing aids.
Personal Assistance: Airport Staff are available to assist visually or hearing-impaired passengers personally.
Service Animal Accommodations
Travel Guidelines: Passengers traveling with service animals are provided with specific guidelines.
Assistance at Security: Special procedures are in place to help passengers with service animals pass through security smoothly.
Airporteo can help you with contacting the airport’s authorities.
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Wheelchair, Golf Cart and Other Special Needs Services
Wheelchair Assistance Services
Airporteo offers wheelchair assistance at select airports. You can just verify availability by filling out the form on our website. If a price quote for the service is not provided, it indicates that the service must be requested directly from the airport. Wheelchair assistance is crucial for passengers who face mobility challenges. Airports provide wheelchairs from curbside to the gate and offer personal assistance during boarding, security checks, and baggage claim.
How to Request:
- Contact the airline or airport at least 48 hours before travel to arrange for wheelchair assistance.
- Confirm the availability of assistance at your specific airports of departure and arrival.
Golf Cart Transportation
Airporteo offers golf cart transportation assistance at select airports only. You can verify availability by filling out the form on our website. If no price quote for the service is provided, it indicates that the service must be requested directly from the airport. Golf carts are available at larger airports for those who can walk, but not over long distances. These carts help passengers quickly traverse the expansive airport terminals.
How to Request:
- Request golf cart services through your airline or check with the airport’s customer service upon arrival.
- Confirm the availability as some smaller airports might not offer this service.
Services for Passengers with Hearing and Visual Impairments
Airporteo offers services for passengers with hearing and visual impairments at select airports only. You can check availability by filling out the form on our website. If no price quote is provided for the service, it means that the service must be requested directly from the airport. Airports are equipped to assist passengers with sensory impairments. This includes tactile paths for the visually impaired and hearing loops for the hearing impaired.
How to Request:
- Notify your airline about any specific sensory assistance needs ahead of your travel.
- Services such as information in Braille or audio assistance should be confirmed prior to your arrival at the airport.
Service Animal Accommodations
Airporteo offers services for passengers travelling with service animals at select airports only. You can check availability by filling out the form on our website. If no price quote is provided for the service, it means that the service must be requested directly from the airport Traveling with service animals requires special accommodations. Airports provide designated relief areas and ensure that service animals can travel with their owners.
How to Request:
- Inform the airline during your booking about traveling with a service animal.
- Check the airport’s policy on service animals to understand any specific requirements or facilities.
Ensuring Accessible Travel with Airporteo
Traveling can be daunting for those with special needs, but with Airporteo’s comprehensive special needs services, every passenger can enjoy a smooth and accessible journey. At select airports, we provide essential assistance for individuals with mobility challenges and hearing and visual impairments, ensuring no traveler is left behind. Our wheelchair assistance service is designed to make navigating through airports effortless, from curbside to boarding. At the same time, golf cart transportation offers a quick and convenient way to move through expansive terminal spaces.
We help find specialized support to enhance airport navigation and communication for passengers with hearing and visual impairments. This includes tailored services that address each passenger’s unique needs, ensuring they can travel with confidence. Moreover, service animals are welcomed, and facilities and guidance are in place to accommodate these essential companions.
Understanding that accessibility needs can vary, we encourage passengers to check the availability of these services when booking through our website. This proactive approach allows us to prepare and deliver personalized assistance, ensuring a seamless travel experience. Contacting the airport directly is recommended for services only immediately available or listed with a price quote. This makes sure that all necessary arrangements are made before your travel.
At Airporteo, we are dedicated to breaking down barriers and making air travel accessible for everyone. Our commitment to providing high-quality and reliable special needs services reflects our understanding of the challenges faced by many travelers. By focusing on personalized care and comprehensive support, we aim to transform airport experiences into enjoyable journeys for all passengers, reaffirming our commitment to accessibility and customer satisfaction.
Airporteo Offers the Following Services:
VIP Exclusive Suite
The VIP Exclusive Suite provides unmatched luxury and privacy for First and Business class travelers, with personalized services like private lounges, luxury transfers, and exclusive dining. Available at select airports, ...
VIP Terminal
The VIP Terminal service offers a private, luxurious airport experience with personal transfers, exclusive check-in, and access to VIP lounges. Available at major airports, it ensures seamless travel with premium ...
Special Needs
We provide specialized services for passengers with mobility, hearing, and visual impairments at select airports. Check the availability of wheelchair assistance, golf cart transportation, and sensory support services through our ...
Private Car Transfers
Our transfer services make traveling easy. Whether you need a ride from the airport to your hotel, a quick shuttle between airport terminals, or a trip between cities, we can ...
Golf Cart and Buggy
Airporteo’s Golf Cart and Buggy Service provides quick, convenient, and comfortable transportation within the airport. Ideal for passengers with limited mobility, tight connections, or simply those looking to avoid long ...
Luggage Assistance
Our Airport Porter Service ensures a seamless and stress-free travel experience by expertly handling your luggage and providing personalized assistance throughout your airport journey. From curbside pickup to baggage claim, ...
Fast Track Service
Airporteo's Fast Track airport service offers an enhanced travel experience with expedited processing through security, immigration, and check-in. Enjoy priority access and dedicated lanes, ensuring minimal wait times and a ...
VIP Lounge
Experience the ultimate in comfort and luxury with Airporteo’s VIP Lounge service. Available at select airports, our VIP Lounges offer a peaceful retreat away from the crowds, complete with premium ...
Meet and Greet
Airporteo's premier Meet and Greet services designed to elevate your airport experience. Customers can enjoy personalized assistance from arrival to departure, including expedited security, luxury vehicle transfers, and exclusive VIP ...
VIP Airport Service
Airporteo's Exclusive VIP Airport Service offers a luxurious and personalized travel experience, ensuring a seamless journey from start to finish. The service includes tarmac transfers, bypassing crowded terminals and long ...
FAQ
Welcome to our FAQ section where we aim to answer all your queries about Airporteo’s transfer services. Whether you’re booking an inter-city ride, needing a lift from the airport to your hotel, or curious about vehicle options, you’ll find quick, clear answers here. This section is designed to help streamline your booking process and enhance your travel experience with us. If you have any questions that are not covered below, please don’t hesitate to contact us directly.
What special needs services does Airporteo provide?
How can I check the availability of these services at my airport?
What should I do if there is no price quote provided for the service I need?
Can I book services for someone else, like a family member or a friend?
Yes, you can book any of our special needs services for someone else. Just be sure to provide the passenger’s details and specific requirements when filling out the form on our website.
Are there any additional costs for these services?
What information do I need to provide when booking a special needs service?
How early should I book these services before my flight?
Customer Reviews: VIP Airport Services & Special Needs Experiences
Emilio S.
The professionalism and friendliness of the Airporteo team at Barcelona Airport were remarkable. There was some misunderstanding because of pick demand, I guess.
Jenny R.
Using Airporteo’s Meet & Greet service at Changi Airport was the best decision. Efficient, friendly, and very professional.
Martina T.
Airporteo’s Meet & Greet service at Sao Paulo Airport was exceptional. Quick, efficient, and very friendly staff.
Felix P.
The personal attention from Lucy at Atlanta International was fantastic! She ensured we avoided the long lines and had a smooth transition. But! You guys need to work more on your request system on the website. I had difficulties with ordering. I hope you will do something soon, as I really loved my experience at the airport, and I will get back to you again soon.
Nils Y.
the meet and greet service at Narita Airport saved us so much time. Exceptional professionalism by the entire Airporteo team.
Alain T.
The VIP treatment we received at Sydney Airport was top-notch. Peter was incredibly helpful and attentive.
