London City Airport (LCY) is one of the most distinctive airports in the United Kingdom, serving the heart of London’s financial district. Located in the Docklands, just minutes from Canary Wharf and the City of London, LCY is designed for speed, efficiency, and business-focused travel. Its compact layout and strict operating procedures make it ideal for short-haul international flights, but they also require precise navigation and timing.

Despite its size, London City Airport involves all essential international formalities, including immigration, security, and customs. Tight schedules, frequent business travel, and fast aircraft turnarounds mean that even small delays or procedural uncertainty can disrupt an otherwise smooth journey. For travelers unfamiliar with LCY’s flow, or those simply wishing to move through the airport with confidence and clarity, professional guidance makes a meaningful difference.

Airporteo provides VIP Meet & Greet services at London City Airport through a dedicated personal Concierge Agent. On arrival, passengers are met directly at the arrival gate and escorted through immigration, baggage reclaim, and customs. Assistance is focused on guidance and efficiency, ensuring passengers understand each step and progress smoothly. Once formalities are completed, the Concierge Agent escorts guests to the point where their onward transport—car, taxi, coach, or train—continues the journey.

For departures, guests are welcomed at the point of airport drop-off and escorted through check-in and security. If lounge access has been pre-booked separately, the Concierge Agent guides the passenger to the lounge and coordinates a return meeting time to escort them to the departure gate. When boarding begins, the passenger is met and escorted to the gate, ensuring a calm, well-timed transition to the aircraft.

Connection services at LCY are handled with the same precision. Passengers are met at the arrival gate, escorted through immigration, baggage reclaim, and customs, and then guided directly to the departure gate of their onward flight. The focus throughout is on clarity, timing, and smooth movement through the airport, without unnecessary detours or confusion.

IMPORTANT NOTES: No luggage assistance or porter service is provided at London City Airport. Children under 2 years old receive complimentary service. Additional time beyond the standard service duration incurs an extra-hour surcharge. Last-minute bookings requested within 48 hours of service are subject to a surcharge.

ADDRESS: London City Airport, Hartmann Rd, London E16 2PX, United Kingdom
PHONE: +44 20 7646 0000
IATA CODE: LCY