Frequently Asked Questions
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What is included?
What is included in Meet & Greet, Exclusive, Transfer services
Ordering Process
Ordering and payment, confrimation and provision
Rules and Policies
Restrictions, rules, special notices
What if ... ?
Common situations when using VIP Meet and Greet
Airports and Locations
Find specific info about airports, terminals and lounges
About Airporteo
Answers on typical questions about our company
What is included?
Exclusive VIP - what do I get?
Arrive and Depart with Ease: Airporteo is with you from landing to takeoff. We guide you, answer questions, and handle your bags, making every step smooth. Enjoy a hassle-free journey every time.
What is VIP airport meet & greet service?
Arrive and Depart with Ease: Airporteo is with you from landing to takeoff. We guide you, answer questions, and handle your bags, making every step smooth. Enjoy a hassle-free journey every time.
What is Transfer airport service?
Arrive and Depart with Ease: Airporteo is with you from landing to takeoff. We guide you, answer questions, and handle your bags, making every step smooth. Enjoy a hassle-free journey every time.
What does the Porter and Luggage Assistance Service include?
The Porter and Luggage Assistance Service includes professional assistance with your luggage from the moment you arrive at the airport. A porter will handle your bags, assist with check-in and baggage claim, and ensure your luggage is safely transported to your vehicle or through the terminal.
What amenities are available in the VIP Terminal Lounge?
The VIP Terminal Lounge offers a range of amenities, including comfortable seating, private meeting rooms, high-speed internet, complimentary food and beverages, and shower facilities. It provides a quiet, luxurious space to relax before your flight.
What is the VIP Exclusive Suite?
The VIP Exclusive Suite is a private lounge that includes a day bed, an entertainment center, a fully stocked pantry, and a private restroom. It offers total privacy and comfort, with personal attendants available to assist you throughout your stay.
What services are included in the Fast Track Airport Service?
Fast Track Airport Service includes dedicated check-in counters, expedited security and immigration clearance, and priority boarding. This service allows you to bypass long queues and navigate the airport quickly and efficiently.
Does Airporteo offer wheelchair assistance?
Yes, wheelchair assistance is available for passengers with reduced mobility. Our agents will assist you from the aircraft to the terminal exit or your onward transportation, ensuring a comfortable and smooth journey.
What dining options are available in the VIP Lounge?
The VIP Lounge offers a variety of dining options, including chef-prepared meals, light snacks, and a selection of beverages, including alcoholic drinks. Special dietary requests can be accommodated upon request.
Is private transportation included in the VIP Terminal Service?
Yes, private transportation to and from the aircraft is included in the VIP Terminal Service. This ensures that you avoid crowded shuttles and enjoy a comfortable, private transfer in a luxury vehicle.
What is included in the connection or transit service?
The connection or transit service includes meet and greet upon arrival, assistance with transfers between terminals or gates, expedited security clearance, and access to VIP lounges if available. This service ensures a smooth and efficient connection for your onward flight.
Are personal requests accommodated in the VIP services?
Yes, personal requests such as specific vehicle choices, dietary preferences, and additional assistance can be accommodated within the limits of airport regulations and service availability.
Ordering Process
Tell me in short about the ordering process
To order services on our website you need to fill out the form, indicate all the necessary data accurately and receive a response from us with the real price and confirmed requested serviced within a few hours. After final approval and your payment, you will be provided with all the ordered services according to your requirements.
I just want to check the price, is it possible?
Yes, it is possible. Just fill the Airport Service Form and get the information you need. No obligations from your side.
How accurate the prices I see on your website?
We try to update prices on the site constantly
Do you accept credit cards?
Yes, we accept all types of credit and debit cards including Visa MasterCard and American Express.
Can I pay by PayPal?
Yes, definetely, you will be asked for prefered payment option and if you choose Paypal, you will have the ability to do it.
What are the payment options?
You can pay for our services by credit/debit card, by Paypal, by bank wire or Western Union.
Can I modify or cancel my order after booking?
Yes, you can modify or cancel your order. To do so, please contact our customer support team as soon as possible. Changes and cancellations are subject to our policies, and any applicable fees will be communicated to you.
How far in advance should I book my services?
We recommend booking your services at least 48 hours in advance to ensure availability. However, we can accommodate last-minute bookings depending on service availability and airport regulations. Please contact us directly for urgent requests.
What information do I need to provide when placing an order?
When placing an order, you will need to provide your flight details (flight number, date, time), the airport and terminal, number of passengers, any specific service requirements, and your contact information. Additional details may be required based on the selected service.
Will I receive a confirmation of my order?
Yes, once your order is reviewed and confirmed, you will receive a detailed confirmation email. This email will include your booking reference number, the services confirmed, the total cost, and contact information for your personal assistance manager who will be handling your request.
What should I do if I don’t receive a confirmation email after placing an order?
If you do not receive a confirmation email within 24 hours of placing your order, please check your spam or junk folder first. If the email is not there, contact our customer support team immediately to verify your booking status and receive the necessary information.
Can I place an order for services on behalf of someone else?
Yes, you can place an order for services on behalf of another person, such as a family member, friend, or colleague. During the booking process, provide the traveler’s details, including their name, contact information, and specific requirements. Ensure that the traveler is informed and prepared to meet our representative at the scheduled time and location.
Rules and Policies
My child is seven years old. Why should I pay for VIP services for him as an adult client?
Rules for the provision of services, including the regulation of the age of clients, are carried out directly by the airport team services and are not under the control of Airporteo. But we will do everything possible and in our power to help you in your situation.
I need to know about the rules and restrictions for a specific airport. Can you help me in this situation?
Yes, we can help you; don't hesitate to get in touch with us, and we will provide you with confirmed and correct data on the rules and restrictions in the requested airport
I am traveling with my pet. What are the restrictions on providing VIP services to clients traveling with dogs?
Each airport has specific rules and requirements for transporting pets, so we will inform you of these rules before you pay. Please be sure to include these details in your correspondence with us.
What is your cancellation policy?
Cancellations must be made at least 48 hours before the scheduled service time to receive a full refund. Cancellations made within 48 hours may incur a cancellation fee. No refunds are available for cancellations made within 24 hours of the service time. For specific details, please refer to our Cancellation Policy page.
Can I change my booking after it has been confirmed?
Yes, you can request changes to your booking up to 24 hours before the scheduled service time, subject to availability. Changes may include altering the date, time, or type of service. Please contact our customer support team to request modifications. Additional charges may apply based on the nature of the changes.
What happens if my flight is delayed or canceled?
If your flight is delayed, we will adjust the service time to match your new arrival or departure time, whenever possible. Please notify us as soon as you become aware of the delay. If your flight is canceled, our standard cancellation policy applies. We recommend contacting our support team immediately to discuss your options.
Are there any restrictions on the number of luggage pieces or weight for Porter services?
Porter services include assistance with up to two standard-sized luggage pieces per person. Additional luggage or oversized items may incur extra charges. If you have special requirements, please specify them during the booking process so we can make appropriate arrangements.
What is your policy regarding special requests or accommodations?
We strive to accommodate special requests, such as dietary preferences, accessibility needs, or specific vehicle choices, whenever possible. All special requests must be communicated during the booking process. While we make every effort to fulfill these requests, they are subject to availability and cannot be guaranteed.
Are there any age restrictions for using Airporteo services?
Minors under 18 must be accompanied by an adult to use Airporteo services. For unaccompanied minors, special arrangements can be made, subject to approval and additional requirements. Please contact our support team to discuss specific needs for young travelers.
Can I transfer my booking to another person?
Yes, you can transfer your booking to another person, but you must notify us at least 24 hours in advance. Please provide the new traveler's full name and contact details. The transfer is subject to approval, and additional verification may be required.
What is your policy on refunds?
Refunds are provided for cancellations made according to our cancellation policy. If a service is not delivered due to reasons within our control, we offer a full refund. For cancellations due to force majeure or other exceptional circumstances, please contact our support team to discuss possible solutions.
What should I do if I have a complaint about a service?
If you have a complaint about any of our services, please contact our customer support team as soon as possible. We are committed to resolving any issues promptly and fairly. You can reach us via email or phone, and we will work with you to address your concerns.
What happens if I miss my appointment time for the service?
If you miss your appointment time, our team will try to reschedule your service based on availability. However, this is not guaranteed, and missed appointments may result in forfeiture of the service fee. Please contact us immediately if you anticipate any delays to discuss potential options.
What if ... ?
What happens if my arrival is delayed indefinitely
Don't worry; a dedicated assigned customer service manager will notify the team in the airport, and all services will be provided to you on time.
What happens if I am late for my departure flight?
Please notify our dedicated customer service manager of your lateness, and we will make the necessary changes to the time we provide service to you.
What should I do if I can't get through to the greeter?
Please call us on all the phone numbers listed on the website.
What if I miss my connecting flight?
If you miss your connecting flight, contact us immediately to reschedule your services at the connecting airport. We will do our best to adjust the service to match your new flight details, subject to availability. Additional charges may apply for changes made within 24 hours of the service time.
What if I arrive at the airport earlier or later than planned?
If you arrive earlier or later than your scheduled time, please inform us as soon as possible. We will try to adjust the service time accordingly. However, changes are subject to availability, and we may not be able to guarantee immediate adjustments during peak travel periods.
What if my luggage is lost or delayed?
In the event of lost or delayed luggage, our team will assist you in coordinating with the airline's lost and found department. If you have booked Porter services, our porter will help you file a report and track your luggage status. We will do our best to support you, but luggage recovery is ultimately managed by the airline.
What if I need to make a last-minute booking?
We understand that travel plans can change unexpectedly. While we recommend booking at least 48 hours in advance, we can accommodate last-minute bookings based on availability. Please contact our customer support team directly to check for same-day service options and make necessary arrangements.
What if I need to cancel my service at the last minute?
If you need to cancel your service at the last minute, please contact us immediately. Cancellations made within 24 hours of the scheduled service time may incur a cancellation fee. We will work with you to minimize costs and offer alternatives, but refunds may not be available for last-minute cancellations.
What if I have a special request during the service?
If you have a special request during the service, please inform your assigned assistance manager or service agent. While we will do our best to accommodate your request, it will depend on airport regulations and service availability. We strive to provide flexible and personalized service whenever possible.
What if I have a complaint about the service provided?
If you are dissatisfied with any aspect of our service, please contact our customer support team as soon as possible. We take all feedback seriously and are committed to resolving any issues promptly and fairly. Your satisfaction is our priority, and we will work with you to find a solution.
What if I forget to bring important travel documents?
If you realize you have forgotten essential travel documents, such as your passport or visa, please notify us immediately. We will assist you as much as possible, but it is important to ensure you have all necessary documents before arriving at the airport. Failure to provide required documentation may result in denied boarding or entry.
What if I need to change the names of passengers after booking?
If you need to change the names of passengers after booking, please contact our customer support team as soon as possible. Name changes are allowed up to 24 hours before the scheduled service time, subject to verification. Additional fees may apply depending on the airport’s policies and regulations.
Airports and Locations
I'm not sure what my departure airport is. Can you help me?
Yes, we can help you. Please send us your flight number or a scanned copy of your ticket.
Can you tell me at what point in the terminal greeter will be waiting for me?
Yes, we will send you a letter informing you where the greeter is waiting for you. In addition, you will have a phone number by which you can contact the greeter.
I heard that the terminal at this airport is under renovation, how can I be sure that everything will be fine?
Rest assured, we will proactively send you a letter informing you about the greeter's location. You will also have a dedicated phone number to contact the greeter if needed.
Which airports does Airporteo operate in?
Airporteo operates in over 200 airports worldwide, including major international hubs and select regional airports. The list of available airports is regularly updated on our website. If your desired airport is not listed, please contact us to check for availability.
Are Airporteo services available in all terminals at an airport?
Airporteo services are available in most terminals at the airports we serve. However, availability may vary depending on airport regulations and terminal restrictions. Please specify your terminal when booking, and we will confirm service availability.
Can I book services for multiple airports in one order?
Yes, you can book services for multiple airports in a single order. During the booking process, simply add each airport and the corresponding services you require, and our team will coordinate all the details for you.
How do I know which services are available at my selected airport?
You can check the availability of services at your selected airport on our website. Each airport page provides detailed information on the services offered. If you have specific requirements, our customer support team is available to assist you.
Are Airporteo services available at private or regional airports?
Airporteo primarily operates in major international airports, but we do offer services at select private and regional airports. Please contact us directly to inquire about service availability at a specific private or regional location.
Are Airporteo services available at airports under construction or renovation?
Services at airports under construction or renovation may be limited or temporarily unavailable. We recommend checking the specific airport page on our website or contacting customer support for the latest information on service availability.
Can I book Airporteo services at airports with strict security protocols?
Yes, Airporteo can provide services at airports with strict security protocols, including those with enhanced security measures. However, certain services may be subject to additional regulations. Our team will guide you through the process to ensure compliance.
Do you offer services at airports not listed on your website?
If an airport is not listed on our website, it does not necessarily mean we cannot provide services there. Please contact us with your request, and we will do our best to accommodate your needs based on the availability of our partners in that location.
Are there any restrictions on booking services during peak travel times or holidays?
While we strive to provide services throughout the year, availability during peak travel times and holidays may be limited. We recommend booking as early as possible to secure your preferred services and avoid potential disruptions.
How can I navigate to the VIP Terminal at my selected airport?
Detailed instructions for accessing the VIP Terminal at your selected airport will be provided in your booking confirmation. Our agents will also be available to guide you upon arrival. If you need additional assistance, please contact our customer support team.
About Airporteo
What is Airporteo?
Airporteo is a global provider of premium airport services, including Meet & Greet, VIP Terminal access, exclusive VIP suites, and luxury transfers. We cater to travelers who seek comfort, privacy, and efficiency, offering personalized assistance at over 200 airports worldwide.
How long has Airporteo been in business?
Airporteo has been providing top-tier airport services for several years, gaining experience and expertise in the travel industry. Our commitment to excellence and customer satisfaction has made us a trusted partner for travelers around the globe.
You are a young company. How can I trust you?
Our team consists of experienced specialists who have worked in the aviation and tourism industry for many years. We guarantee the security of payment and the fulfillment of ordered services. We also recommend that you visit our pages dedicated to terms and conditions, refunds, and chargebacks.
What is the best way to contact you?
Based on the specifics of the topic, we kindly ask you to contact us in writing via e-mail or WhatsApp; you are guaranteed to receive a quick, confirmed, correct answer.
Can I work with a specific Airporteo employee because I greatly like her style?
Yes, of course, you can ask our specific employee to handle your requests for VIP services at airports. We believe in personalized service, and all of our employees are experienced, highly qualified specialists in the field.
What makes Airporteo different from other airport service providers?
Airporteo stands out due to our unique combination of flexibility, speed, and transparency. Unlike many competitors, we offer real-time pricing and service availability through our website, allowing customers to choose and customize their services with ease. We also provide a dedicated personal account manager for each booking, ensuring a seamless and personalized experience.
What types of travelers use Airporteo services?
Our services cater to a diverse range of travelers, including business executives, celebrities, high-net-worth individuals, families, and corporate groups. We specialize in providing a comfortable and hassle-free airport experience for anyone who values time, privacy, and exceptional service.
What is the mission of Airporteo?
The mission of Airporteo is to deliver exceptional airport services that enhance the travel experience. We aim to provide our clients with a seamless, comfortable, and stress-free journey, prioritizing their needs and ensuring the highest level of service and satisfaction.
Where is Airporteo headquartered?
Airporteo is headquartered in the United States, but we operate globally through a network of professional partners and agents at major airports worldwide. Our reach and expertise enable us to provide consistent, high-quality service wherever our clients travel.
How can I contact Airporteo for more information?
You can contact us via email, phone, or through the contact form on our website. Our customer support team is available 24/7 to answer any questions, provide assistance, and help you with your booking. For urgent inquiries, we recommend reaching out by phone.
Does Airporteo have partnerships with airlines or other travel agencies?
Yes, Airporteo collaborates with various airlines, travel agencies, and airport authorities to enhance our service offerings and provide a seamless experience for our customers. These partnerships allow us to offer exclusive benefits and ensure that we meet the highest standards of service.
How does Airporteo ensure the quality of its services?
Airporteo maintains strict quality control by working with experienced partners and agents at each airport. We continuously monitor and evaluate our services to ensure they meet our high standards. Customer feedback is also a vital part of our quality assurance process, helping us to improve and adapt our offerings.
What are the future plans for Airporteo?
Airporteo plans to expand its service network to more airports globally, enhancing the range and quality of services offered. We are also exploring new technologies and partnerships to further improve the customer experience and make our booking process even more efficient and user-friendly.
